Privacy policy

Welcome to NOXEN

At NOXEN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website https://noxenn.com, make a purchase, create an account, or interact with us in any other way.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

  • Full name

  • Email address

  • Shipping and billing information

  • Phone number

  • Payment information, when applicable

  • Order details and purchase history

  • Any information you voluntarily provide through customer service, reviews, forms, or other communications

Payment information may be processed securely by third-party payment providers. NOXEN does not necessarily store your complete payment card information on its own systems.

b. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and products viewed

  • Time spent on our website

  • Referring website or source

  • Cookies and similar technologies

  • Website interaction and browsing behavior

c. Marketing and Optional Information

If you subscribe to our marketing communications, participate in promotions, or interact with our marketing campaigns, we may collect:

  • Marketing preferences

  • Promotional interactions

  • Reviews and feedback

  • Survey responses

  • Information related to your interaction with our advertisements

2. How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and deliver your orders

  • Manage payments and transactions

  • Send order confirmations and updates

  • Contact you regarding your orders

  • Provide customer service and support

  • Manage customer accounts

  • Improve our website, products, services, and user experience

  • Analyze website traffic and customer behavior

  • Prevent fraud, abuse, and unauthorized activity

  • Send promotional offers and marketing communications where permitted and, when required, with your consent

  • Send customer service, order-related, WhatsApp, or SMS communications

  • Personalize content, offers, advertisements, and recommendations

  • Comply with applicable legal, tax, and regulatory requirements

3. How We Share Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Payment processors and payment service providers

  • Shipping and delivery companies

  • Technology and hosting providers

  • Marketing and advertising platforms

  • Analytics providers

  • Customer service and communication platforms

  • Fraud prevention and security providers

We may use services such as Meta, TikTok, Google, and other analytics or advertising technologies to understand how visitors interact with our website, measure advertising performance, and improve our marketing.

We do not sell or rent your personal information to third parties.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, website, or business.

4. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Complete transactions and provide customer services

  • Maintain business and transaction records

  • Comply with legal, tax, accounting, or regulatory requirements

  • Resolve disputes and enforce our agreements

You may request deletion of your personal information by contacting us using the information provided in the Contact Us section.

5. Cookies and Tracking Technologies

NOXEN uses cookies and similar technologies to improve your experience and understand how visitors use our website.

Cookies may be used to:

  • Keep your shopping cart and preferences saved

  • Remember certain website settings

  • Improve website functionality

  • Analyze website traffic and performance

  • Understand customer interactions

  • Measure advertising effectiveness

  • Deliver relevant advertisements and recommendations

  • Support remarketing and personalized marketing

We may use technologies provided by third-party services, including advertising and analytics platforms such as Meta, TikTok, and Google.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.

6. Advertising and Analytics

We may use third-party advertising and analytics technologies to understand how visitors interact with NOXEN and to measure and improve our advertising campaigns.

These technologies may collect information such as:

  • Pages and products viewed

  • Actions taken on the website

  • Device and browser information

  • Approximate location based on technical information

  • Advertising interactions

  • Purchase and conversion events

This information may be used to help us measure advertising performance, create relevant audiences, improve our marketing campaigns, and provide more relevant advertisements.

Third-party platforms may process this information according to their own privacy policies.

7. WhatsApp, SMS, and Marketing Communications

If you provide your phone number while placing an order, contacting us, or subscribing to our communications, we may use it to:

  • Confirm and update your orders

  • Contact you regarding delivery

  • Provide customer support

  • Send important service-related notifications

  • Send promotional offers and marketing communications where permitted

You may opt out of promotional communications at any time by following the instructions provided in the communication or by contacting us directly.

Please note that opting out of marketing communications does not prevent us from sending important communications related to your orders or transactions.

8. Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website may use secure technologies such as SSL/TLS encryption, secure hosting, and trusted third-party service providers.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable data protection laws, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request a copy of your personal information

  • Withdraw consent to marketing communications

  • Object to certain processing of your personal information

  • Request restriction of certain processing where applicable

To exercise any applicable rights, please contact us using the email address provided below.

We may need to verify your identity before processing certain requests.

10. International Data Transfers

Some of our service providers, technology partners, analytics providers, payment providers, or advertising platforms may process information outside Egypt.

As a result, your personal information may be transferred to and processed in countries where data protection laws may differ from those in Egypt.

By using our website and providing your information, you acknowledge that such transfers may occur where necessary to provide our services and operate our business.

11. Children's Privacy

Our website is not intended for children who are unable to legally enter into transactions or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

12. Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties.

NOXEN is not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policies of any third-party services you access through our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, or applicable legal requirements.

Any changes will be posted on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

NOXEN

Phone: 01042910386

Website: https://noxenn.com